ADMINISTRATION OFFICE     407.688.5090 Ph    407.688.5091 Fax
CUSTOMER SERVICE and UTILITY BILLING    407.688.5100 Ph    407.688.5114 Fax 
CUSTOMER SERVICE EMAIL- utilitycustomerservice@sanfordfl.gov 
BOIL WATER Alert Information Line
    407.688.5115

Public Works/ Utility DirectorDirectors' web picture
Mr. Bilal Iftikhar is the Director for the Department of Public Works and Utility Department. Bilal has been with the City of Sanford since 2002. He has more than sixteen years of experience in the civil engineering and public works fields encompassing both the private and public sectors.

Bilal is responsible for the management of eight operating divisions within the Department of Public Works. These operating divisions are Administration, Street and Stormwater Maintenance, Parks & Grounds, mosquito/midge control, Facilities and Fleet Maintenance Divisions, and Solid Waste Department.

Bilal began his career in Public Works in 1999 with the Orange County Public Works Department. After graduating from the Central Florida with a degree in Civil Engineering, Bilal then attended the Florida A & M University College of Law and graduated with a degree in Law in 2008.

Bilal has served on many various boards:

Professional Associations and Memberships

  • Registered Professional Engineer (P.E.) with the Florida Board of Professional Engineers

Honors and Awards

  • Chi Epsilon (National Civil Engineering Honor Society)

Civic and Professional Affiliations

  • Middle St. Johns River Technical Advisory Committee
  • Seminole County Stormwater Technical Committee
  • Florida Yards and Neighborhood Program
  • Metroplan Orlando
  • National Society of Professional Engineers and Florida Engineering Society, 1998 - 2000
  • American Society of Civil Engineers, 1996 – 1998
  • American Public Works Association
  • American Bar Association
  • Florida Bar Association

William "Bill" Marcous
Utility Support Manager

William "Bill" Marcous

Mr. Marcous is a graduate of Florida State University with a B.S. in Communication and the University of Central Florida with a M.P.A. (Master of Public Administration). He is a member of Florida Section of American Water Works Association, Florida Water Environment Association and the Florida Water and Pollution Control Operators Association. He is a mentor with Seminole County Public Schools. Mr. Marcous has been with the City of Sanford Utility Department since 1990. 

 Mission Statement
To provide the City of Sanford utility customers with drinking water, sewer service and reclaimed water in a safe, cost effective and environmentally acceptable and approved manner.

Utility Department Overview
The City of Sanford Water, Wastewater and Reclaimed Water Management System Service Areas include land within the City of Sanford and unincorporated portions of Seminole County. The service areas are generally bordered by Lake Monroe on the north, C.R. 427 and the Central Florida Greeneway on the south, Lake Jesup on the east and Interstate 4 (I-4) on the west.

The City of Sanford Utility System serves the City's residential, commercial, light industrial, agricultural, and rural areas.  Groundwater from the Floridan Aquifer is treated at two water treatment facilities (Main WTP and Auxiliary WTP) and the potable water produced is distributed throughout the service area via transmission pipelines ranging in size from two (2) inches to twenty-four (24) inches.  Wastewater is currently collected throughout the service area conveyed northward, via forcemains and gravity sewermains to the  Sanford North Water Reclamation Facility located on the shore of Lake Monroe and the South Water Resource Center near the Orlando Sanford Airport.  The highly treated effluent, reclaimed water, is then conveyed into the City's Reclaimed Water Distribution System for effluent disposal via spray irrigation.

The Utility Department also has the Customer Service Division for all Utility functions from meter reading, billing, payment receipts, billing questions, and public education for water conservation.