What are E-Services?
E-Gov Services allow you to inquire on Building Permits, and Business Tax information and inquire on and/or pay your Utility bill on-line.
Use the links to the left to access the E-Services.
First time user? How to sign up for Utility Billing.
System Backups
Regularly scheduled system backups preclude e-Gov services from being available
between the hours of 12:30 AM and 4:00 AM daily.
Other periodic unscheduled outages will occur for system maintenance.
We will make every attempt to notify the public of system unavailability.
Spam Filters
Certain e-mail accounts with spam filters turned on are detecting the auto-reply for PIN verification as "suspected spam".
If you use yahoo.com as your e-mail provider, please check your "BULK" folder for this auto-reply if you do not receive it within a reasonable time.
AVS Errors
When attempting to make a payment for your Utility Bill, if you receive a message indicating that your transaction has been denied due to an AVS error, this indicates that there is an address mismatch between the address you entered for your card and the billing address on file for that card.
To minimize the possibility of and AVS error, be certain that you enter the correct billing address for your card. If your card is billed to a P.O. Box, you must only enter the box number in the street number field.
Please be advised that when an AVS error occurs the City of Sanford has not received your payment and the amount of your attempted payment will be encumbered in your account and those funds will not be available to you until your bank removes them from pending status which could take several days.
Technical Difficulties
If you experience difficulties in communication, please contact the City of Sanford Information Technologies at 407.330.5638.