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Customer Service Options During 'Social Distancing'

Pay your bills online and call customer service for other business!

Following the CDC recommendations for minimizing exposure to the COVID-19 virus, City Hall will be closed to the public until further notice. We are taking this action to protect the public and our City employees.  During this time City Hall will continue to be operational. 

We encourage our Utility Customers to utilize the City’s online bill payment services rather than visiting City Hall.  Please review the options for online bill payment by clicking here, or call 800-830-9098 to pay your bill by phone, this number is available 24-hours a day. Customers can also pay their Utility Bill at any Amscot or Wal-Mart location; for additional information click here.

If you require assistance for issues other than bill payment, please contact Utility Customer Service at 407-688-5100 or utilitycustomerservice@sanfordfl.gov, Monday-Thursday, 7:00am-5:30pm and Friday 8:00am-1:00pm, most customer requests can be completed by phone!

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