407.688.5090 Ph 407.688.5091 Fax
CUSTOMER SERVICE and UTILITY BILLING 407.688.5100 Ph 407.688.5114 Fax
CUSTOMER SERVICE EMAIL- email@example.com
BOIL WATER Alert Information Line 407.688.5115
William "Bill" Marcous, Utility Support Manager
Mr. Marcous is a graduate of Florida State University with a B.S. in Communication and the University of Central Florida with a M.P.A. (Master of Public Administration). He is a member of Florida Section of American Water Works Association, Florida Water Environment Association and the Florida Water and Pollution Control Operators Association. He is a mentor with Seminole County Public Schools. Mr. Marcous has been with the City of Sanford Utility Department since 1990.
To provide the City of Sanford utility customers with drinking water, sewer service and reclaimed water in a safe, cost effective and environmentally acceptable and approved manner.
Utility Department OverviewThe City of Sanford Water, Wastewater and Reclaimed Water Management System Service Areas include land within the City of Sanford and unincorporated portions of Seminole County. The service areas are generally bordered by Lake Monroe on the north, C.R. 427 and the Central Florida Greeneway on the south, Lake Jesup on the east and Interstate 4 (I-4) on the west. The City of Sanford Utility System serves the City's residential, commercial, light industrial, agricultural, and rural areas. Groundwater from the Floridan Aquifer is treated at two water treatment facilities (Main WTP and Auxiliary WTP) and the potable water produced is distributed throughout the service area via transmission pipelines ranging in size from two (2) inches to twenty-four (24) inches. Wastewater is currently collected throughout the service area conveyed northward, via force mains and gravity sewer mains to the Sanford North Water Reclamation Facility located on the shore of Lake Monroe and the South Water Resource Center near the Orlando Sanford Airport. The highly treated effluent, reclaimed water, is then conveyed into the City's Reclaimed Water Distribution System for effluent disposal via spray irrigation.
The Utility Department also has the Customer Service Division for all Utility functions from meter reading, billing, payment receipts, billing questions, and public education for water conservation.