News and Updates

City of Sanford Boil Water Alert Information Line 407.688.5115



Under the recent dry conditions, the City of Sanford is experiencing very high demands on the reclaimed water system. The City is employing resources and strategies to meet those demands and needs customers understanding and cooperation. One of the ways for the City to conserve reclaimed water is to limit access during the day when evaporation is high and irrigation is least efficient.  Currently the reclaimed water is shut off at the treatment plant from 10 am to 6 pm.  We are working to provide additional water and hope to have the reclaimed water system pressurized 24/7 as soon as possible.  We apologize for any inconvenience and appreciate your patience. 

The City has Landscape Irrigation Restrictions on Reclaimed Water:

  1. No irrigation between 10am and 4pm
  2. Even addresses may water lawns on Tuesday, Thursday and Sunday
  3. Odd addresses and properties with no addresses may water lawns on Monday, Wednesday and Saturday
  4. Hand watering has no restrictions and may be necessary to supplement irrigation in some of areas of the landscape


General Boil Water Notice Information:

The City of Sanford (City) is committed to providing safe drinking water to our customers. Sometimes, during planned system maintenance and construction or during unforeseen emergencies which could compromise water quality, it may be necessary to issue a precautionary (preventive) boil water notice to our customers. Some examples of unforeseen emergencies are broken water mains, loss of disinfection, treatment disruptions, hurricanes or floods, and losses of power or pressure at our facilities/water distribution system.

If your area is under a boil water notice, you should boil all water used for drinking, cooking, making ice, brushing teeth, or washing fruits/vegetables and dishes prior to use. Heat the water to a constant, rolling boil for at least one (1) minute, or use bottled water. The water is safe for bathing, laundering, and other non-consumptive uses.

The boil water notice will usually remain in effect for at least two (2) days while water samples are collected in the field and analyzed in the lab by a third party company. Customers should follow boil water procedures until the City notifies them thru the Boil Water Alert Information Line and the City’s website that the boil water notice is lifted and the water is safe for consumption. The City uses Alert Seminole to notify customers of boil water notices and rescission (lifting) of the notice if large areas of the City are affected - please sign up for Alert Seminole HERE.

After your water service is resumed, it is advised that residents open their faucets for a few minutes to clear their water lines. Do not use the water until the water is running clear.

You can call the Boil Water Alert Information Line at (407) 688-5115 for information on the status of a boil water notice.

William M. Marcous, Utility Support Services Manager