Utility FAQ

Expand/Contract Questions and Answers

  • How Do I Open a New Account and What Documentation Do I Need For New Water Service?

  • What to do if you experience a high water bill?

  • I never see a meter reader - Who reads my water meter?

  • What Happens When an Account is Terminated?

  • How do I read my Utility Bill and Who Can I Contact if I Have Questions?

  • Utility Meter and Billing Overview

  • How and Where do I pay my Utility Bill?

  • What is a Boil Water Notice?

  • What to do if you are experiencing poor water quality (i.e. taste; odor; discoloration)?

  • What programs does the City of Sanford have if you need assistance with your utility bill?

  • What is the Service Line Warranty program for individual’s water or sewer service line?