Please call Customer Service at 407.688.5100 if you have any questions.
What to do if you experience a high water bill?
If you have an unusually high bill, please contact the City of Sanford Utilities at 407.688.5100 or email at firstname.lastname@example.org and request a Re-Read work order right away. The customer is still responsible in making a payment until the matter is resolved.
I never see a meter reader - Who reads my water meter?
The City of Sanford reads each meter monthly utilizing Automatic Meter Reading (AMR) Technology. Meter reading equipment is installed in City owned vehicles allowing the meter reader to drive at a slow pace while the reading equipment automatically collects the meter readings. With AMR, the reader does not have to read the meters in any particular route order or physically exit the vehicle to read them, they drive the service area once a month and the collect the readings. Each meter is read between 28 and 35 days in the customer’s billing cycle. This technology allows for the meter readers to read meters in a controlled environment with pin point accuracy in a timely an efficient manner. For more information call Utility Customer Service at 407.688.5100.
What Happens When an Account is Terminated?
If there is a deposit on the account that is being terminated, and the final bill is larger than the deposit, the deposit will go towards the final bill and any remaining balance on the final bill will be mailed to the customer.
How do I read my Utility Bill and Who Can I Contact if I Have Questions?
Starting at the top, the bill indicates when the meter was read, bill date, due date, number of billing days, and consumption per 1,000 gallons. The middle portion of the bill features all utility charges, charges for garbage and storm water, current charges, and past due charges also known as delinquent fees. On the bottom right hand corner the bill explains past due and reconnection charges. Customers with past due charges that are unpaid are subjected to disconnection if not paid by the past due charge date.
Utility accounts are in 1 of 4 billing cycles. Each meter is read approximately every 30 days. The days can vary due to the length of the month, holidays and the meter reader’s schedule. The meters are radio read and are referred to as AMRs (Automated Meter Reading devices). One reason for the variability of reading dates for some accounts is radio transmission problems. The meter can have problems transmitting the read and it is not picked up by the meter reader driving by. This “skip read” requires a follow up reading done manually. The manual read may take place a few days after the initial attempt.
How and Where do I pay my Utility Bill?
You can mail a check or money order with your bill.City of Sanford to: Utilities Department, P.O. Box 1788, Sanford FL 32771
You can pay in person at City Hall (300 N Park Ave. Sanford FL).
You can pay over the phone by calling 407.688.5100 ( Credit Cards Only).
You can pay your bill at any Amscot or Walmart location. There is a non-refundable convenience fee. This fee is charge by Amscot and Walmart, not the City of Sanford.
There is also a payment drop box located in front of City Hall (Checks Only). Please keep in mind that payments in the drop box are process on the next business day. For Example, If you dropped off your payment on September 9, your payment will be process on September 10.
The City is required to implement a boil water notice upon a water break, or if the system pressure goes below 20 PSI. The City samples the water, samples are sent to a laboratory, and and upon two consecutive days of good samples the boil water notice is then lifted.
What to do if you are experiencing poor water quality (i.e. taste; odor; discoloration)?
Please call Customer Service at 407.688.5100 and ask for the Water Quality Specialist. The water quality issue can either be on the Customer side or City side with a number of possibilities. A work order can be generated to send City Staff to the address to investigate.
What programs does the City of Sanford have if you need assistance with your utility bill?
To help a Sanford Neighbor with emergency assistance to pay their utility bill, the City of Sanford Utilities has “A Good Neighbor Utility Fund”. Candidates can obtain an application through customer service or online at www.sanfordfl.gov. The employees donate different items to raise funds for this program and quarterly applicants are selected, and portion of the funds that are raised gets applied towards our Sanford Residents water bill.
What is the Service Line Warranty program for individual’s water or sewer service line?
The NLC Service Line Warranty Program offers protection against normal wear and tear, which is not covered under most traditional homeowners policies. If lines break, leak or clog – SLWA will repair the line using local, licensed contractors who are familiar with local code and can ensure a timely response. This program provides up to $4,000 in coverage with an additional allowance for Public Street or sidewalk cutting. Additionally, the program has no annual or lifetime limits, service fees or deductibles – just protection when you need it most and just what you would expect from a National League of Cities program. For questions about this service, or to enroll, please contact Service Line Warranties of America at 866-922-9006 or visit www.SLWofA.com.